Dear customer, thanks for your comment. As for your question mentioned above, our team has carefully investigated your question and confirmed that no recent withdrawal request from you has been received. In addition, your payment method has been approved since March 2020, which means that you will not have the problem of withdrawal when you withdraw with the same card number. However, please provide more details about your withdrawal dispute, such as screenshots, transaction ID, etc., so that we can further inquire and answer your questions for you. Please understand that as a regulated company, we attach great importance to the customer's trading experience, and we will clarify any questions you encounter at any time. Please also be aware that you can contact us directly through the official customer support portal on our website, or contact your personal account service manager. The following working hours are in Beijing time: Official online customer service: [24 hours a day from Monday to Friday, Saturday 16:00-21:00, Sunday 17:00-01:00] Customer service email: support@fxtm.com

A pin code was needed for withdrawal, while FXTM won’ t send it to you.