Dear customer, thank you for your feedback! Regarding your inquiry, our team has sent you an email with the number 2020050610005188, which has provided you with a detailed explanation after careful investigation. If you have more inquiries about this issue, please contact us directly. FXTM is a formal platform under global regulation. We have been committed to providing customers with the best trading experience. For details, please refer to our official website: https://www.forextimechina.com.cn/zh, our official QQ support: 4006111266, or free hotline: 44203734 10 25.

I went short on the order and set the stop-loss price. But the platform didn’t stopped loss for me and even closed my position at high price. The online service responded nothing but “Hello”.