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EBC, you scammers! You specifically target businesses like ours in the foreign trade sector! I export electronic goods, and to mitigate exchange rate risks, I opened an account with your platform to trade USD/THB. But the data provided by your Thai team is extremely delayed! Normally, it should display when the foreign market is stable, but when crucial data is released, your prices lag behind the actual market by 2-3 minutes, causing all my hedging orders to execute at the worst possible prices! Even worse, you deliberately widen the spread in the backend, increasing the normal 3-pip spread to 20 pips during critical moments! I contacted customer service to confront them, but your Thai manager shamelessly claimed, 'This is normal market volatility!' I compared five different platforms, and none of them deceive us like you do! As a genuine exporter, our profits are already slim, and this scam has caused a loss of 2 million baht!

Reply from official EBC

Dear Valued Customer, Thank you for bringing this matter to our attention. We take such concerns seriously and would like to clarify the following to prevent any misunderstandings: Currently, EBC does not offer trading services for the USD/THB currency pair. The information you provided shows the USD/JPY pair, which differs from the details you mentioned. To enable us to properly investigate and proceed further, kindly send the website link you used for registration to EBC's official customer service email. This will allow us to verify whether it is an officially authorized website of our company. We greatly appreciate your cooperation and understanding.

This is a scam. As a foreign trader living in Bangkok, my EUR/USD trade order triggered a warning signal on the night the Non-Farm Payroll data was released on the 15th. I couldn’t reach my account manager, and the system automatically closed my position the next morning, causing me a loss of 42,000 baht. What’s even more frustrating is that after I filed a complaint, the customer service responded in English, saying 'market volatility is normal,' ignoring the 17 unanswered calls I made. They delayed the process by claiming 'data maintenance,' and the remaining 20,000 baht in my account was frozen due to 'suspected abnormal trading.' Avoid brokers like this—they can lead to losses. They are utterly irresponsible, just trying to trick me into depositing money and profiting from my losses.

Reply from official EBC

Dear Valued Customer, Thank you for bringing this matter to our attention. We take your concerns very seriously and sincerely apologize for the inappropriate remarks made by the previous customer service representative. To assist you effectively with our investigation, please send a screenshot of your conversation with that customer service representative to the EBC customer service email. Also, kindly provide the address you used to open your account and your phone number so we can verify whether the mentioned website is an officially authorized platform by our company. Additionally, we kindly request you to provide the order number and transaction records. This will allow us to forward them to the relevant department for further review. Thank you for your understanding and cooperation!

I'm so unlucky I fell for the EBC platform's lies! Your Thai team can't even maintain basic data accuracy. A few days ago, I followed your gold trading strategy exactly as it was supposed to. It showed a clear bullish signal, and I even double-checked it several times! The next day, I woke up and was stunned to find your platform's data was dozens of points off from the actual market conditions! I scrambled to check the records, only to discover that your Thai technicians had mistakenly marked a bullish signal as a bearish one, costing me over $20,000! I confronted customer service, but your Thai team acted as if it had nothing to do with me. Not only did they refuse to admit their mistake, they even turned against me. They charged exorbitant fees while providing data riddled with flaws and even distorted direction. Your Thai team has absolutely no moral composure at all. They're both unprofessional and unethical!

Reply from official EBC

Dear Valued Client, Thank you for bringing this matter to our attention. We take your concerns very seriously and sincerely apologize for any inappropriate remarks made by our customer service team. To assist you further, we kindly ask you to provide screenshots of your chat with customer service. Additionally, please send the website link where you registered your account to the EBC customer support email, along with your trading account number, order number, and trading logs. Once we receive this information, we will promptly escalate your case to the relevant department for investigation. Thank you for your understanding and cooperation.

I like the responses and the assistance from the support team, but I wish the broker would improve the chart to make it smoother. I understand that the market is volatile, but I still hope for better adjustments.

nuttapong singchai

Reply from official EBC

Dear Valued Customer, Thank you for your feedback and trust in our support team. We understand your needs regarding improving the smoothness of the trading chart. Although market conditions are volatile, we remain committed to continuously enhancing your user experience. Thank you once again for your understanding and support.

EBC's technical strength is evident in real-world trading, with order execution speeds under 20 milliseconds and data transmission stability reaching 98.75%. This helped me avoid slippage losses on the night of the April non-farm payroll report. During my EUR/USD trade, the market fluctuated wildly, but my closing price was only 0.3 pips off my expected target, a significant advantage compared to my previous platform. Thanks to access to 25 top liquidity providers, spreads on major currency pairs remain stable at 1.2-1.5 pips during Asian trading hours. However, there are occasional minor issues: during a crude oil data release in May, the platform experienced a 30-second market delay, which customer service explained was due to excessive server load. Overall, it's a solid platform suitable for traders who prioritize speed.

Reply from official EBC

Dear Valued Client, Thank you very much for your recognition! EBC will continue to strive for excellence in our trading services, as we believe that every detail, no matter how small it may seem, is of great importance to all our clients. Finally, we wish you smooth trading and a wonderful day!

After six months with EBC, I've been deeply impressed by the professionalism of their customer service team. The 24/7 online support is no gimmick. Once, at 2 a.m., I inquired about margin calculations, and customer service responded within 5 seconds, providing detailed formulas. Local bank withdrawals are highly efficient, with funds arriving to my Maybank account the next day after submitting my application—even faster than the advertised one business day. Regarding educational resources, the basic forex courses are helpful for beginners, but the advanced content focuses more on legal and banking knowledge and lacks specificity. I recommend adding Malay-language tutorials, as the current English materials are a bit difficult for non-expert users. Despite minor flaws, EBC remains a reliable choice for Malaysian traders, given its comprehensive oversight, strong execution, and excellent service.

Reply from official EBC

Dear Valued Client, Thank you for your continued support and trust. We will continue striving to maintain a high-quality trading environment and treat every trader with care, as EBC firmly believes that everyone who takes trading seriously deserves to be treated with the same seriousness. Finally, we wish you smooth trading and a wonderful day!

What reassures me most about EBC is its regulatory credentials—it holds licenses from the UK's FCA and Australia's ASIC, and its funds are segregated at Barclays, which is particularly important given the recent chaos among forex platforms. The Standard Account, with a spread starting at 1.1 pip and zero commission, is very user-friendly for small investors. When I deposited RM5,000 in March via a local bank transfer, it arrived in just one minute. While the Professional Account offers a 0-pip spread advantage, the $5,000 USD opening threshold is a bit high for average investors, and some advanced features require meeting these requirements to unlock. Overall, fund security and cost transparency are its core strengths, making it suitable for conservative traders who prioritize compliance.

Reply from official EBC

Dear Valued Client, Thank you for your continued support of EBC. We would like to inform you that there is no minimum deposit requirement for either our STD Standard Account or PRO Professional Account. The actual minimum deposit amount will depend on the payment channel you choose. Additionally, please note that EBC is not currently conducting any business operations in Malaysia. To further assist you in verification, we kindly ask you to send the website link where you registered your account to the EBC customer support email. We will promptly confirm whether the website is an officially authorized site of our company. Thank you for your understanding and cooperation!

With the platform’s teacher, I have been cooperating, but my messages have not been replied to, which seems to be suspected fraud. They even maliciously attributed the losses to my account. When my account balance was at most just over USD 10,000, somehow the total loss reached more than USD 20,000 at the same time. After the account went negative, it was still able to incur an additional loss of more than USD 10,000. I request a refund of my principal of USD 10,000.

Reply from official EBC

Dear Valued Client, Upon reviewing the second screenshot you provided, we found that the platform shown does not belong to EBC. However, if you have any order-related issues, please send an email to our customer service mailbox so that we can assist in verifying the matter. Thank you for your cooperation.

The claim of having no Slippage is an outright lie. The 167-point Slippage rate on non-farm payrolls the night before the announcement was a scam by EBC. This fraudulent platform should be shut down by the Thai police! The so-called "highly praised Slippage rate" treats Thai traders like ATMs. On the night before the non-farm payroll report, my GBP/CHF order dropped 167 points, causing my trading position to vanish instantly. My Trailing Stop was prematurely closed. Their so-called "five-level bid price" is nothing but a trick. During market volatility, spreads can suddenly widen more than fivefold. Do Thai people earn money easily? They get scammed by platforms like this for everything! Don’t believe their lies.

Reply from official EBC

Dear valued customer, thank you for bringing this matter to our attention. We take your concerns very seriously. The trading product shown in the image you sent is currently not offered by EBC. To facilitate further investigation, kindly send the website link you used for registration to the EBC customer service email. This will allow us to verify whether it is an officially authorized website by our company. We appreciate your understanding and cooperation!

EBC's "low spread" is a lie. They advertise "fixed 4 pips spread for USD/JPY," but every time I trade during the evening in Thailand, the spread spikes to 28-32 pips. Last month on the 22nd, I traded XAU/USD—the spread showed 6 when I placed the order, but it changed to 19 after trade confirmation, forcing me to pay an additional 27,000 THB in commissions. Before and after market open, EBC's stock prices surged abnormally, especially with stop-loss orders clustered at key levels. 73% of my stop-loss orders were triggered by this abnormal volatility, with an average deviation of 2.8 pips from the set position. The same stop-loss orders set on other platforms were triggered only 22% of the time. This frustrated me so much that I sent complaint emails for seven consecutive days. EBC is a deceptive platform that exploits retail traders with spreads.

Reply from official EBC

Dear Valued Customer, Thank you for bringing this matter to our attention. We take your concerns very seriously. The trading product shown in the image you sent is currently not offered by EBC. To facilitate further verification, kindly send the website link you used for registration to the EBC customer service email. This will allow us to confirm whether it is an officially authorized website by our company. Thank you for your understanding and cooperation!

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