Thank you for sharing your detailed experience using the EBC platform. We're pleased to hear that your trading operations have been smooth and trouble-free most of the time. We apologize for any delays you may have experienced in closing positions during periods of market volatility (such as the night of the non-farm payroll data release) and for screen flickering when switching between products. We take this very seriously. To help us further verify and optimize system performance, we sincerely invite you to contact our Customer Service team and provide relevant operation logs or detailed information (such as specific time, trading instrument, order number, etc.). We will immediately forward this information to our technical team for further investigation to ensure a more stable and secure trading experience. You can send us this information via: cs@ebc.com Thank you for your understanding and cooperation. We will continue to work hard to provide you with a more reliable

Thank you for your interest in and use of EBC's daily market hotspot content. We're pleased to hear that its analysis of Federal Reserve policy has provided you with practical assistance, helping you effectively mitigate risks. We also take your concerns about the varying quality of content very seriously. We have provided your valuable feedback to the content team and will further refine our selection criteria to provide you with more valuable, clear, and logically rigorous market analysis. In a rapidly changing market environment, we always recommend that users conduct multi-faceted analysis based on their own judgment. Thank you for your understanding and trust. If you have any suggestions or content requests, please feel free to share them with us. Wish you successful trading and a happy life!

Thank you for sharing your experience using EBC. We're pleased to learn that the platform consistently meets your needs in terms of trade execution, fund transfers, and basic functionality. As you mentioned, stability and reliability are exactly what we strive for. We understand that every user has different expectations of the platform. Going forward, we will continue to optimize our service experience, ensuring stable trading while striving to bring more exciting features and content. If you have any suggestions or improvements you'd like to see, please feel free to share them with us. Thank you again for your support and trust! We wish you successful trading and a happy life!

Thank you for your interest and feedback regarding the trading features of the EBC platform. We're pleased to hear that you've had a smooth overall experience using basic order functions like limit orders and stop-loss orders. We also take your concerns regarding the order modification process and pending order quantity limits very seriously. Currently, the platform does not support direct editing of submitted pending orders; you must cancel and then re-place the order. We understand this may cause some inconvenience during rapidly changing market conditions. We have noted your feedback and will share it with the product team for potential improvements. Regarding pending order limits and execution distances, settings do vary between account types. For example, the Pro account allows for a 0 pending order distance, making it more suitable for users with high execution requirements. Standard accounts, on the other hand, have specific pending order distance and quantity limits.

Dear Valued Client, Thank you for your feedback. Please be informed that EBC currently operates through the MT4/MT5 platforms and has not launched an independent trading application. If you wish to switch to a dark theme, you may customize the appearance within the MT4/MT5 platform—for example, by adjusting the chart background and candlestick colors to achieve a night mode effect. Should you need any assistance with the settings, feel free to contact us at any time.