Key Takeaway: INFINOX

INFINOX presents a concerning picture for traders despite some operational positives, earning a modest 6.5 out of 10 rating that ultimately leads to a “Not Recommended” conclusion. While the broker demonstrates responsive customer support and maintains a user-friendly interface that initially appeals to traders, these surface-level strengths are significantly overshadowed by critical operational failures that directly impact client funds and withdrawals. Analysis of 228 reviews reveals a troubling 19.7% negative rate, with persistent complaints centered on fund safety issues and withdrawal delays or outright rejections—problems that strike at the heart of what traders need most from their broker. The sentiment distribution shows 161 positive reviews against 45 negative ones, yet the nature of the complaints raises serious red flags that cannot be ignored. Traders repeatedly report slow support that fails to provide actual solutions, creating a frustrating cycle where initial responsiveness doesn't translate into problem resolution. When a broker struggles with the fundamental responsibilities of safeguarding client funds and processing withdrawals efficiently, even its good reputation and accessible platform cannot compensate for these deficiencies. For traders considering INFINOX, the combination of withdrawal difficulties and fund safety concerns should serve as a decisive warning signal, making it prudent to explore more reliable alternatives in the competitive forex brokerage landscape.

At a Glance

Broker Name: INFINOX

Overall Rating: 6.5/10

Reviews Analyzed: 228

Negative Rate: 19.7%

Sentiment Distribution:

• Positive: 161

• Neutral: 22

• Negative: 45

Final Conclusion: Not Recommended

INFINOX: Strengths vs Issues

Top Strengths:

1. Responsive Customer Support — 89 mentions

2. Good Reputation Safe — 41 mentions

3. User Friendly Interface — 33 mentions

Top Issues:

1. Fund Safety Issues — 30 mentions

2. Withdrawal Delays Rejection — 18 mentions

3. Slow Support No Solutions — 17 mentions

In the increasingly competitive forex brokerage landscape, selecting a reliable trading partner requires thorough due diligence and objective assessment. This comprehensive analysis report examines INFINOX, a forex and CFD broker, through a systematic evaluation of trader experiences and feedback collected from multiple independent review platforms.

Our methodology centers on data-driven analysis rather than promotional materials or broker-provided information. For this report, we have aggregated and analyzed 228 verified user reviews from multiple independent sources, including established review platforms designated as Platform A, Platform B, and Platform C. This multi-source approach ensures a balanced perspective by capturing diverse trader experiences across different regions, account types, and trading conditions.

The analytical framework employed in this assessment evaluates INFINOX across several critical dimensions including regulatory compliance, trading conditions, platform performance, customer service quality, deposit and withdrawal processes, and overall user satisfaction. Each review has been processed to identify recurring themes, common pain points, and areas of strength, allowing us to quantify both positive and negative sentiment patterns. Our analysis reveals that 19.74% of reviews express negative experiences, a metric that provides important context for prospective clients.

INFINOX has received an overall rating of 6.53 out of 10 based on our comprehensive evaluation, resulting in a “Not Recommended” classification according to our rating framework. This conclusion reflects the aggregated weight of trader feedback and identified concerns that potential clients should carefully consider.

Throughout this report, readers will gain insights into specific aspects of INFINOX's service delivery, including detailed breakdowns of trader complaints, platform functionality assessments, and comparative analysis of fee structures. We examine withdrawal processing times, customer support responsiveness, regulatory standing, and the actual trading environment experienced by active users. Additionally, this report highlights both strengths and weaknesses identified through our review analysis, enabling prospective traders to make informed decisions based on empirical evidence rather than marketing claims.

The following sections present our findings in a structured format designed to assist traders and investors in understanding the practical realities of trading with INFINOX.

Critical Analysis of Serious User Complaints Against INFINOX

1. Fund Safety Issues: The Most Alarming Concern (30 Complaints)

The most severe and frequently reported problem facing INFINOX involves fundamental fund safety issues, with 30 documented complaints representing the highest volume of serious grievances. These complaints reveal a disturbing pattern of clients being unable to access their deposited funds, with amounts ranging from thousands to potentially millions of dollars. The severity of these allegations cannot be overstated, as they strike at the core of what traders must expect from any regulated broker: the security and accessibility of their capital.

One particularly concerning case involves substantial sums being held without resolution:

“💬 Hamza Najam: ”I am writing to file my complaint against the financial fraud/scam by company registered as infinox despite trying to contact company from last 1 year company is still not ready to release my payment of USD 12,500.“”

Even more alarming is the scale suggested by another complaint:

“💬 ChetanZ: ”Broker has done scam on our 80 Million $ account and run away. Not responding to our queries and they use system against you in broker favour. Not picking and replying on phone. Most important is regulatory body are also not responding.“”

The fund safety issues extend beyond simple withdrawal delays into what users characterize as systematic fund retention. The fact that regulatory bodies are reportedly unresponsive, as mentioned in ChetanZ's complaint, adds another layer of concern. When clients cannot access their funds for extended periods—in some cases over a year—this represents a fundamental breach of trust and potentially indicates serious liquidity or operational problems within the brokerage. The financial risk here is total loss of capital, making this the most critical issue facing potential and current INFINOX clients.

2. Withdrawal Delays and Rejections: Systematic Access Denial (18 Complaints)

The second most prevalent issue involves systematic withdrawal delays and outright rejections, with 18 documented cases. This problem frequently overlaps with fund safety concerns but deserves separate analysis due to the specific mechanisms INFINOX allegedly employs to prevent clients from accessing their money. Users report arbitrary account restrictions, unexplained risk control measures, and complete blocking of withdrawal functions without justification or recourse.

Multiple users describe being locked out of their accounts entirely:

“💬王芳: ”Now, the IX platform has arbitrarily implemented risk control measures on my account, rendering it inaccessible for trading and unable to make deposits or withdrawals. Such unscrupulous behavior is unacceptable to me.“”

Another user experienced similar treatment:

“💬 lvjiajing: ”My account has been blocked without reason, and I am unable to trade or make deposits or withdrawals. The emails I sent for inquiries have gone unanswered, and I have received no response.“”

The pattern suggests INFINOX may be using “risk control” as a pretext to freeze accounts and prevent withdrawals, particularly when accounts are profitable or when clients attempt to recover losses. The timing of these restrictions appears suspicious—often occurring after deposits are made or when traders are actively managing their positions. This creates an asymmetric risk environment where clients can deposit funds freely but face arbitrary barriers when attempting withdrawals. The financial impact includes not only locked capital but also opportunity costs and potential forced liquidations of positions that traders cannot manage due to account restrictions.

3. Unresponsive Support and Lack of Resolution (17 Complaints)

With 17 complaints specifically mentioning inadequate customer support, INFINOX demonstrates a systematic failure to address client concerns through proper channels. This issue compounds all other problems, as clients facing fund safety issues, withdrawal delays, or trading problems find themselves unable to obtain explanations, assistance, or resolutions. The support failures range from ignored emails to unreturned phone calls, with resolution timelines extending months or even years.

“💬 hong: ”Since July 11, I have continuously raised complaints regarding this matter, but the platform has been slow to respond and has failed to provide a reasonable solution.“”

The support inadequacy appears deliberate rather than incidental, with multiple users reporting complete communication blackouts from INFINOX representatives. When a broker stops responding to legitimate client inquiries, especially those involving significant financial amounts, it suggests either severe operational dysfunction or intentional avoidance. This communication breakdown prevents clients from understanding why their accounts have been restricted, why withdrawals are denied, or what steps they can take to resolve issues. The prolonged nature of these support failures—measured in months and years rather than days—indicates systemic problems rather than temporary service disruptions.

4. Misleading Marketing and Onboarding Practices (16 Complaints)

Sixteen complaints highlight concerns about misleading marketing practices and non-compliant onboarding procedures. Users report being enrolled in services they didn't fully understand, being connected with third-party fund managers without proper disclosure, and experiencing significant discrepancies between marketed services and actual delivery. These issues are particularly serious because they occur at the beginning of the client relationship, setting a foundation of deception that often leads to subsequent problems.

One detailed complaint reveals regulatory compliance failures:

“💬 Neo: ”My account was registered through a third-party introducer (XCS/Xentinel Black) without my explicit knowledge or consent regarding the PAMM structure. The company acknowledged the existence of a Trading Agent Agreement (TAA) with the third party XCS/Xentinel Black, used for PAMM services.“”

The misleading marketing extends to partnerships with third parties who allegedly operate scams using INFINOX's platform. Several complaints mention fund managers or introducers who collected money from clients under the pretense of managed trading services, with INFINOX either facilitating or failing to prevent these schemes. The financial risk includes not only direct losses from poor trading decisions made by unauthorized third parties but also the legal complexity of determining liability when multiple entities are involved. Clients may find themselves unable to recover funds because INFINOX claims the third party was responsible, while the third party has disappeared or become unreachable.

5. Execution Issues and Slippage Manipulation (9 Complaints)

While representing fewer total complaints at nine cases, execution issues and alleged slippage manipulation reveal concerning technical problems that directly impact trading outcomes. Users report abnormal price movements, spreads widening dramatically at critical moments, and positions being closed at prices that don't align with market conditions. These execution problems can turn profitable trades into losses and trigger margin calls prematurely.

“💬 CryptoFibo Chart: ”After hedging, all my trades were suddenly closed, and abnormal slippage was applied, even though my margin level was sufficient and the account should not have reached margin call. Because of this, I lost around $400.“”

Another user described clear price manipulation:

“💬 Obaid97: ”They manipulated the spread price to get to my margin call instead of hitting my stop-loss. I contacted their support, I didn't get any response.“”

The execution issues suggest potential conflict of interest problems where INFINOX may benefit from client losses. When spreads widen inexplicably or slippage consistently favors the broker, it indicates either severely inadequate technical infrastructure or deliberate manipulation of execution conditions. Either scenario presents unacceptable risk for traders who depend on fair and transparent order execution. The financial impact, while sometimes smaller per incident than fund safety issues, accumulates across multiple trades and can systematically erode account equity over time.

Limited Positives

While some users appreciated certain aspects of INFINOX, these limited positives cannot overshadow the significant concerns that prevent us from recommending this broker.

A portion of traders—89 respondents—reported experiencing responsive customer support. However, it's worth noting that customer service responsiveness alone does not compensate for fundamental operational or regulatory issues that may exist. Quick replies mean little if the underlying problems remain unresolved or if support cannot adequately address serious trader concerns about withdrawals, execution quality, or account management.

Despite the issues, 41 users characterized INFINOX as having a “good reputation” and being “safe.” This perception, while present among a minority of clients, stands in stark contrast to the broader pattern of complaints and red flags we've identified. A broker's true safety profile extends far beyond subjective user opinions and must be evaluated against objective regulatory compliance, financial transparency, and consistent fair treatment of all clients—not just those who happened to have positive experiences.

Additionally, 33 traders found the platform interface user-friendly. While an intuitive interface certainly improves the trading experience, this cosmetic advantage is essentially meaningless if traders face difficulties with fund security, questionable execution practices, or withdrawal problems. A sleek interface cannot compensate for substantive operational deficiencies.

These isolated positive mentions represent a small fraction of the overall feedback landscape and appear to reflect individual experiences that may not be representative of the typical client journey with INFINOX. The presence of some satisfied customers does not negate the serious concerns that warrant extreme caution when considering this broker.

Risk Awareness Guide

How to Protect Yourself

Based on issues identified in INFINOX user reviews, we recommend the following precautions:

Before Opening an Account:

1. Verify Regulatory Status - Independently confirm INFINOX is regulated by a tier-1 regulator like FCA (UK), ASIC (Australia), CySEC (Cyprus), or equivalent

2. Research Multiple Sources - Check multiple review sources and regulatory databases for complaints

3. Understand Fee Structure - Request complete fee documentation in writing before depositing

If You Decide to Proceed:

1. Start with Minimum Deposit - Never deposit more than you can completely afford to lose

2. Test Withdrawals Early - Make a small withdrawal within the first week to verify the process works

3. Document Everything - Keep screenshots of all trades, communications, and account statements

4. Use Separate Email/Phone - Consider using dedicated contact information for broker communications

Watch for Warning Signs:

• Difficulty or delays in withdrawals

• Unexplained fees or charges appearing in your account

• Pressure from account managers to deposit more money

• Promises of guaranteed returns or “special” opportunities

• Changes to terms and conditions without clear notice

• Platform issues during volatile market conditions

If You Experience Problems:

• File a complaint with the relevant regulatory authority

• Document all issues with timestamps and screenshots

• Consider seeking legal advice for significant losses

• Report to consumer protection agencies in your jurisdiction

INFINOX: 6-Month Review Trend Data

2025-09:

• Total Reviews: 2

• Positive: 2 | Negative: 0

• Top Positive Label: User Friendly Interface

• Top Negative Label: N/A

2025-10:

• Total Reviews: 3

• Positive: 3 | Negative: 0

• Top Positive Label: User Friendly Interface

• Top Negative Label: N/A

2025-11:

• Total Reviews: 21

• Positive: 18 | Negative: 2

• Top Positive Label: User Friendly Interface

• Top Negative Label: Fund Safety Issues

2025-12:

• Total Reviews: 18

• Positive: 14 | Negative: 4

• Top Positive Label: User Friendly Interface

• Top Negative Label: Misleading Marketing

2026-01:

• Total Reviews: 14

• Positive: 10 | Negative: 1

• Top Positive Label: User Friendly Interface

• Top Negative Label: Slow Support No Solutions

2026-02:

• Total Reviews: 1

• Positive: 1 | Negative: 0

• Top Positive Label: Rich Educational Resources

• Top Negative Label: N/A

INFINOX Final Conclusion

INFINOX fails to meet the fundamental standards required of a trustworthy forex broker and cannot be recommended for traders at any experience level. Based on comprehensive analysis of 228 trader reviews and a disappointing overall rating of 6.53 out of 10, INFINOX demonstrates critical deficiencies that overshadow its limited positive attributes. The alarming 19.74% negative review rate reveals systemic problems that pose genuine risks to trader capital and operational success. While INFINOX offers responsive customer support, a good reputation in certain circles, and a user-friendly interface, these strengths are fundamentally undermined by serious concerns regarding fund safety, withdrawal processing, and ineffective problem resolution.

The most troubling aspect of INFINOX's operations centers on fund safety issues—a non-negotiable requirement for any legitimate brokerage. When combined with persistent reports of withdrawal delays and rejections, these red flags suggest operational problems that directly threaten trader capital. The pattern of slow support that provides no real solutions compounds these concerns, leaving traders stranded when they encounter critical issues with their accounts or funds. No amount of interface polish or initial responsiveness can compensate for a broker that creates obstacles between traders and their own money.

For beginner traders, INFINOX presents unacceptable risks during the most vulnerable phase of their trading journey. New traders require absolute reliability and transparency, qualities that INFINOX's track record fails to demonstrate. The potential for withdrawal complications could prove financially devastating for those with limited capital.

Experienced traders should recognize that INFINOX's operational deficiencies will inevitably interfere with sophisticated trading strategies and portfolio management. The uncertainty surrounding fund access makes proper risk management virtually impossible, regardless of trading expertise.

High-volume traders face particularly acute risks with INFINOX, as withdrawal issues and fund safety concerns scale proportionally with account size. The potential for delayed access to substantial profits or capital makes INFINOX entirely unsuitable for serious professional trading operations.

Scalpers and day traders will find that even minor withdrawal delays or account access issues can derail time-sensitive strategies and create cascading losses. Swing traders and position traders, while less affected by minute-to-minute execution, still cannot afford the fundamental uncertainty that INFINOX introduces regarding capital security.

The forex market offers numerous well-regulated, transparent brokers with proven track records of protecting client funds and processing withdrawals reliably. INFINOX's performance metrics and user feedback indicate that it does not belong in this category. When your capital is at stake, settling for a broker with documented fund safety concerns and withdrawal problems isn't just inadvisable—it's a risk no rational trader should accept.