Dear customer, first of all, thank you for choosing XM and for your support! Regarding your complaint about account 29124700, we have conducted an immediate investigation and verification. After careful review and communication, we regret to inform you that we are unable to change the relevant decision regarding your account. Please refer to the important notification email sent on July 5, 2024. Finally, thank you once again for your understanding and support of XM! Best regards.

Please lift restriction on my normal trading, unfreeze my account, and compensate for my losses!

I was trading normally throughout the whole process, but they said my account was suspected of arbitrage activities without any reason, and they also wanted to permanently cancel my account. I am dissatisfied!