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Resolved
Terrible
Object
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$106(USD)
Time
31day17hour
Mediation Progress
Hong Kong2024-07-14
Resolved
XINGHUO3825
XINGHUO3825Cyprus2024-06-14
ReplyExness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong2024-06-13
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-06-13
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-06-12
Start MediationXINGHUO3825
XINGHUO3825One up order and one down order, slippage caused liquidation. Don't you give an explanation? Who would open an account and deposit money on your platform?
Start Mediation
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Exness liquidated my positions even though I had sufficient margin in my account, and it automatically placed reverse orders for me.
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