XM's online customer service is available 24 hours a day from Monday to Friday. You can also choose to send an email to our customer service email: mailto:chinese.support@xm.com, and we will assist you as soon as we receive your email. If you have any questions, feel free to visit the XM official website at https://www.globalxmtraders.com/cn/ and click on the green question mark icon in the lower right corner to contact customer service. We are very happy to assist you.

I have two accounts on the XM platform, 68209363 and 68371734, with a total profit of about 10,000 US dollars. I haven't been able to withdraw, and the official hasn't responded to the email. Other losing accounts are fine. Once profits are made, withdrawals will not be made for various reasons. It is an unscrupulous platform that deceives domestic investors. I hope the media will come forward to solve it as soon as possible.