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Resolved
The US Dollar Index was stopped out directly.
Object
XM
Issue
Severe Slippage
Requirement
compensation
Amount
$0(USD)
Time
41day16hour

Mediation Progress
Hong Kong2024-07-19
Resolved
Tommie ZHENGZAIZHUANQIAN
Cyprus2024-06-19
Reply
XM
Your XM MT4/MT5 account number is: 68362109. Regarding your complaint, we have promptly forwarded it to the relevant department for verification. After review, we respond as follows: Due to the different liquidity providers each platform cooperates with, there may indeed be some price discrepancies between different platforms; however, the overall trend remains similar. As observed in your screenshot, the movement of the US dollar index is consistent.
Once again, we appreciate your understanding and support for XM! If you have any questions, feel free to visit the XM official website at https://www.xmcnbroker.online/cn/, and click on the green question mark in the lower right corner to contact customer service. XM provides 24-hour online customer support from Monday to Friday, and we are more than happy to assist you. Thank you.
Reply
Hong Kong2024-06-11
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-06-11
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-06-07
Start Mediation
Tommie ZHENGZAIZHUANQIAN
Neither TradingView nor MooMoo showed such an exaggerated lower shadow. The first image is from XM.
Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
