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Resolved
Closing a position early results in losses.
Object
Exness
Issue
Others
Requirement
compensation
Amount
$19,135(USD)
Time
31day7hour

Mediation Progress
Hong Kong2024-05-23
Resolved
JIUYEWANHUANGJIN
Cyprus2024-04-23
Reply
Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong2024-04-22
Supplemental Materials
JIUYEWANHUANGJIN
Due to an error in the submitted compensation amount, I would like to correct it now. The amount of the loss is 191.35 USD, and the corrected compensation amount is also 191.35 USD.
Supplemental Materials
Hong Kong2024-04-22
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-04-22
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-04-22
Start Mediation
JIUYEWANHUANGJIN
If the price did not reach the stop loss price, my position was closed in advance, resulting in a loss. Please exness find out and compensate me, otherwise, I will never dare to use this platform again.

Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
