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Resolved
My account cannot withdraw funds or trade. The account cannot be transferred internally, and the cryptocurrency wallet cannot withdraw funds.
Object
Exness
Issue
Unable to Withdraw
Requirement
compensation
Amount
$654(USD)
Time
6day7hour
Mediation Progress
Taiwan2024-04-10
Solved after user's confirmation
Chia Ying
Chia YingCyprus2024-04-08
ReplyExness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong2024-04-07
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-04-07
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Taiwan2024-04-03
Start MediationChia Ying
Chia YingI contacted customer service but got no solution. He kept asking me to wait but there was no follow-up. The trading account is locked, so transactions and withdrawals cannot be made.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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