Hello, regarding your issue, you can get in touch with the platform’s 24-hour customer service to discuss your specific circumstances. You may also use your registered email to send a message to the official customer service email at support@exness.com (please make sure it is the correct email address). If you have already been in contact with our official customer service, please continue to respond via email or consult the 24-hour customer service available on the official website. Thank you.

When encountering market conditions, they will not allow you to close positions, and your stop loss will also be cleared at a price that do not appear.