Hello, thank you for the information you provided. We have received the relevant inquiry and will contact the client as soon as possible to resolve the issue. Best regards, FXTM Team.

The stop loss order on March 21 was set at 2200.11. Because FXTM's liquidity provider failed to provide it in time. Resulting in closing the position at 2221.97, see p1 for details. FXTM says this is normal, see p2 for details. Just a single lot of 0.04 XSUUSDFXTM cannot provide liquidity, which shows how bad FXTM's liquidity management is. FXTM is required to compensate for the losses caused by the inability to close the position in time due to liquidity problems. 100pips or 500pips is acceptable, but 2186pips is unacceptable.