Dear customer, thank you for choosing XM and for your continued support! Regarding the complaint about your trading account 10152219, we have promptly reviewed and verified the issue. After thorough investigation and communication, we regret to inform you that it is not possible to change the related decision concerning your account. Therefore, we kindly ask you to refer to the important notice email sent on February 21, 2024, for further details. Once again, we appreciate your understanding and support of XM! Best regards.

I have been trading on the XM platform for several months, and nothing happened when I made losses. I made some profit by opening 5 lots of USDJPY long orders on the night of February 21st. XM directly forced the liquidation of my long orders that night and deducted the profit of US$898. Then the email actually informed me that I was cashing out for arbitrage. The USDJPY long order earned normal trading profits, so how could it turn into cashing out for arbitrage? Moreover, I could have earned US$2,000 for the USDJPY long position if it had not been forced to be liquidated, but in the end, I was deducted US$898.