If you believe your order has been affected, we kindly ask you to send an email to support.cn@icmarkets-cs.com from your registered email address for us to investigate your transaction. Please use the subject line 'Request for Trade Investigation' and include your trading account number and the order number in the email body, along with a brief description of your inquiry. We expect to reply within 3 to 10 business days. Thank you for your support and understanding.

The ic platform has a promotional event. If you recommend a relative or friend to open an account on the platform, deposit $200, and have 5 valid transactions within a month, both the recommender and the new customer will receive a $50 bonus. I recommended my relatives and friends to open an account and made a deposit, and the trading lot requirement was met, but the platform kept pushing back and refused to give the bonus. I asked them why, and they were always vague. They just emphasized that the final interpretation and decision-making rights belong to the platform!