If you believe your order has been affected, in order to investigate your transaction, we kindly ask you to send an email to support.cn@icmarkets-cs.com using your registered email address. Please use the subject line “Request for Trade Investigation” and include your trading account number and the order number in the email body, along with a brief description of your inquiry. We expect to respond to you within 3 to 10 business days. Thank you for your support and understanding.

On January 31, 2024, account 7196936 made a profit of 3599.36, account 7198350 made a profit of 3733.81, and account 7198428 made a profit of 3739.13. There were no problems with the price trend. The platform directly froze and deducted funds from my account. And do not allow customers to log in to their trading accounts. Even the records have been erased. Does the ICmarket platform now deduct profits?