We have already informed the customer about the actual situation of the order. After replying to the customer via email, we have not received a response.

At the request of customer service, open orders cannot be queried. Therefore, they have been closed now.

2024.02.28 01:12:50.681 '2078338': Order opened: #12526878 Buy Stop Loss 5.00 NZDCAD at 0.83588 sl: 0.00000 tp: 0.00000

At 1:12 a.m. on February 28, 2024, I placed a buying order for 5 lots of NZDCAD at 0.83588. When I got up in the morning, I found that the transaction was done at 0.83872. The spread between the two was 284 pips, resulting in a heavy loss. Although the cross spread is relatively large, it is far beyond the scope of slippage. I think it's fair to claim.