English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
Severe slippage
Object
TMGM
Issue
Severe Slippage
Requirement
compensation
Amount
$0(USD)
Time
15day15hour

Mediation Progress
Hong Kong2024-03-04
Solved after user's confirmation
Australia2024-02-26
Reply
TMGM
Dear customer, thank you for your letter. Upon investigation, when the system quote's transaction orders are triggered, such as a market order, stop loss order, or limit order, the system will send the order to the liquidity provider to match the transaction. If the market quote has changed after the order reaches the market, it will be filled for the client at the first available price at that time. Due to the volatility of the market, your final transaction price may be better or worse than the stop loss price you have set. When the market fluctuation is more intense, slippage caused by price fluctuation will be more obvious and unavoidable at the time when the liquidity providers process the transaction. Thank you for your understanding and cooperation. If you have further inquiries, please feel free to contact your account manager for further assistance.
Reply
Hong Kong2024-02-18
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-02-18
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-02-17
Start Mediation

Slippage is serious, stop loss doesn’t work. No one handles my feedback.

Start Mediation
Statement:
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
