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Resolved
The trading board was lagging last night and two crude oil orders could not be closed.
Object
DBG MARKETS
Issue
Others
Requirement
compensation
Amount
$600(USD)
Time
47day4hour
Mediation Progress
Hong Kong2024-03-20
Resolved
FULINTIANXIA
FULINTIANXIAAustralia2024-02-19
ReplyDBG MARKETS
The server is functioning normally without any lag issues, and we have not found any records of this account initiating a closing order from the backend. Please provide your own MT4 log records, and we will assist in analyzing whether there are any network signal fluctuations or other reasons.
Reply
Hong Kong2024-02-02
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-02-02
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-02-02
Start MediationFULINTIANXIA
FULINTIANXIAThe trading board is lagging. And the two crude oil orders cannot be closed at the best position of 76.82. The trading account is 8303940. The two transactions were 8290713 and 8286597, and communication with customer service failed.
Start Mediation
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