It's been a long time, and I have replied by email, but haven't received any result. Would you like to keep delaying like this?

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

My account is 47020045, with orders such as 10900733, 10984538, 10984539, 13606474, 13606475, 13606477.

The spread in the screenshot was taken at 6:50 in the morning, and the account was blown up at 6:15. It is conceivable that the spread was very large at that time. Calculating it against time, the spread is as large as more than 1,000. Originally, my account was in a hedging position and there would not be much fluctuation. And it’s been on the list for a very long time. Hope it can help me get back my principal.