Dear customer, thank you for the information. With respect to your problem, please enclose the detailed information covering your account and order in email to the official customer service, mailto:support@tmgm.com. We'll make a reply as soon as possible on the heels of an investigation. Thank you.

During this period, I contacted their online customer service, who told me that I had a position in my hand, but they didn't tell me how to close the position when I couldn't connect to the server. I contacted the account manager, and the account manager told me to record a video for record to her. After I doing that, she, however, asked me to use other methods to record the latest video with voice, and said that I used the videos and orders that were beneficial to me to apply for compensation from the company!