Dear customer, first of all, we extend our heartfelt gratitude for choosing XM and for your trust in us. With respect to your complaint about the orders such as #38741167, #38741209, #38741098, #38741029 in the XM MT4/MT5 account 251049875, we have reported it to the relevant department promptly for further investigation and make the following reply. After a review, we know that you have traded a short order with 0.56 standard lot of Gold. For a short order, open position at selling price, while close position at buying price. However, the K line chart shows the buying prices, which plus real-time spread constitutes your stop loss price (buying price). And your order was closed for stopping loss, but the actual price of closing position is not exactly consistent with the stop loss price. First, XM is an A-Book broker, which means that all customers' orders are traded at market price. Through a verification, your order was closed at stop loss price at 1:05, May 4, platform time when the market opened. And the stop loss price you assumed will not necessarily be showcased in market. When the price is triggered in the highly volatile market, the order to close position will be given, while in a situation of price gap in the market, the price you set will not be included in the market prices. Thus, your order will be traded at the first valid price. So odds favor a totally inconsistency between the actual stop loss price and the one you set. At meantime, according to the order execution rule, when there's a price gap in the market between a commodity's closing price and its opening price, XM will execute all the orders at the first market price. Please refer to the instructions at website, https://www.xmfxglobal.net/cn/execution-policy. Finally, we express our appreciation one more time for your understanding and support. If you have any questions, please feel free to visit XM official website, https://www.xmfxglobal.net/cn/, and click the Online customer service on the upper right corner of the page for help. XM provides 24 hours online customer service from Monday to Friday, and we are pleased to serve you. Thank you again for your understanding and support.

Gold slips for more than 10 dollars. Do not execute the stop loss. Everyone take a look