Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to email or reach out to the 24 hours online customer service for help. Have a good time.

Hello everyone, I registered an EX account on April 11, 2023. I also checked that it is a premium interest-free account! I held 41 US-Japan short order on April 12th, and the overnight interest was free, and I didn’t care the email that sent by this trash platform at 5:50 Beijing time. ! It says that it downgrades me to regular account with no interest-free. Then, it added overnight interest to all the orders in my hand! Up to $1772! I have screenshots, transaction records, all of them! EX is also considered as a big platform. If you can’t afford interest-free, you can skip it. If you don’t want it, you can tell in advance. You hold the order in my hand, suddenly change my information, add put overnight interest to me. Will you pay for it if I liquidate? Now EX is denying in every possible way. How can you change my interest-free or not? What is your purpose of changing suddenly when the customer holds the order? Hurry up and compensate! Otherwise, it will not be ended. Garbage EX! ! If you are reluctant to give interest free, you do not need to do it. You think that I bought too much, you can inform in advance and all forex exchange understand it. At 5:00 Beijing time, the overnight interest on the day of settlement, you send me an email at 5.50 to change my exemption qualification on the day and add all the interest to me at 6:00, causing all my orders to lose! Hurry up and lose money! ! ! !