Thank you for reaching out to FXTM customer service. With respect to your problem, we send this email and hope it helpful. According to our investigation, a withdrawal application submitted on April 4 has been processed normally. Generally, the money withdrawn will be transferred within 1 day, but the money will arrive normally within 2-5 working days excluding weekend, which depends on the actual efficiency of bank and payment provider. If you can't submit withdrawal application, please provide the screenshot to us for further checking. You are advised to use FireFox browser. Please feel free to reach out to our official online customer service for help, if you have any questions. Contact FXTM anytime, if you need help. Thank you.

At the beginning, it said to withdraw via Unionpay. After I select deposit channel, they do not allow me to enter. I chose to withdraw yesterday, but all I got is to transfer within one working day. However, it has exceed the time limit now. After inquery, they only say that there are too many order and have no follow up. Terrible efficiency