Thank you for contacting us. In reference to customer Hu Zhiyou's trading problem, the related department has conducted an investigation and made a reply by email on March 7, 2023. However, the customer was dissatisfied with the investigation result and filed the second complaint, followed by the trading investigation department's follow-up one more time. And the latest result was sent to the customer on March 21. Please feel free to reach out to us, if you have any inquiry. Note that FXTM contacts with the customers via only verified company WeChat account so that they can find us with ease. Your support to FXTM is greatly appreciated. We hope that the service is helpful and will better serve you.

I'm wondering what the meaning of pending order is, if the order is not executed at the setting price.

Placing orders do not close at setting price, resulting in liquidation. My setting price is 1857 and the actual closing price is 1851.59