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Resolved
Serious slippage
Object
EC markets
Issue
Severe Slippage
Requirement
compensation
Amount
$23(USD)
Time
35day12hour
Mediation Progress
Hong Kong2023-05-06
Resolved
kkjh
kkjhUnited Kingdom2023-04-06
ReplyEC markets
We compensated 100USD for the loss of 98USD in the customer's 300USD account, and transferred the money to him on April 1.
Reply
Hong Kong2023-04-01
Supplemental Materialskkjh
kkjhTransaction ID: 8705546 Trading account: 65057523
Supplemental Materials
Hong Kong2023-04-03
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WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-04-03
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-04-01
Start Mediationkkjh
kkjhAt 17:00 on March 29, 23, when trading aud/usd, there was more than 100 pips slippage. I sent an email to customer service. The customer service said that their trading system was backward, but they did not give compensation. It is a garbage platform.
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