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Resolved
The agent can change the password and commission, and Ausforex doesn’t handle it
Object
AUS GLOBAL
Issue
Scam
Requirement
compensation
Amount
$1,000(USD)
Time
82day22hour

Mediation Progress
Hong Kong2023-05-28
Solved after user's confirmation
FOJITONG
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Australia2023-03-15
Reply
AUS GLOBAL
The trading account and agent account may reach a private agreement of trading on behalf of customer, which we don't know. At meantime, the customer told his registered email to the agent, who made losses due to individual operation. We have suspended the agent account's withdrawal and transfer at the first time. Please ensure the safe of your registration information.
Reply
Hong Kong2023-03-10
Supplemental Materials
FOJITONG




Platform communicated with the agent about compensation, but he doesn't have the intention. Instead, he continued to cheat others. I hope that platform shall severely punish the despicable agent, and all losses of customer shall be paid for.





Supplemental Materials
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2023-03-07
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-03-07
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-03-06
Start Mediation
FOJITONG





Expose AUSFOREX exchange, everyone avoids pitfalls. The agent followed me to sign the commission, which has been paid for a few days ago. I told him today that I will not do it and I want to withdraw the money. I didn’t tell him the background password, so he logged in, and the mt4 password was changed for me. I wanted to retrieve the password, but I had to send an email. I didn’t change it after sending the email, and started to swipe orders maliciously. I wiped away all the commissions, and the ridiculous thing is that I didn’t get any commissions. I said that the agent blocked me a long time ago, and the customer service of the platform even asked me to find an agent. Everyone must avoid pitfalls, don’t open an account and deposit money, it’s too fraudulent






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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
