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Resolved
The dividend deduction email is not sent one day or half a day in advance
Object
DBG MARKETS
Issue
Others
Requirement
improve service
Amount
$28(USD)
Time
105day18hour
Mediation Progress
Hong Kong2023-06-09
Resolved
YUN66928
YUN66928Australia2023-05-10
ReplyDBG MARKETS
Dear customer, the email about dividend deduction was delayed due to excessive consultation and orders in the service center. Please understand, and we'll deal with it as soon as possible. Your waiting with patience is greatly appreciated.
Reply
Hong Kong2023-02-24
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-02-24
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-02-23
Start MediationYUN66928
YUN66928The uk100 dividend deduction was notified by email a few hours before the suspension, and it was at 1:33 am Beijing time. The normal work and rest in Asia did not notice this email at more than 1:30 in the morning. This is an undesirable mechanism that is unfair to users.
Start Mediation
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