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Resolved
ECN account hedging still liquidated when it is locked. The slippage is too serious.
Object
TMGM
Issue
Severe Slippage
Requirement
compensation
Amount
$500(USD)
Time
49day22hour
Mediation Progress
Hong Kong2022-12-17
Resolved
XINGYUN
XINGYUNAustralia2022-11-17
ReplyTMGM
Dear customer, with regard to your problem, please submit the detailed information about your account and order by email to the official customer service mailto:support@tmgm.com, and we will reply as soon as possible after an investigation. Have a good time.
Reply
Hong Kong2022-10-31
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-10-31
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-10-28
Start MediationXINGYUN
XINGYUNDeposit 2200 dollars and there is only 500 left after hedging locked position. The spread widened when the market is opened. The platform plays little tricks to liquidate my position.
Start Mediation
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Serious slippage. There are pips in the opposite direction and the real-time exchange rate, and more than 0.4-5 pips are taken
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