With reference to the withdrawal problem of customer, Dilixiati·Aimudula, as our e-bank payment provider offers limited service to the clients of minorities, if the clients from Xinjiang province want to deposit or withdraw money by e-bank, they are only allowed to use designated payment channel, by which the money withdrawn generally arrives within 10-20 business days. If the clients would like to withdraw in the quickest way, they are advised to use e-wallet (Skill, Perfectmoney, Neteller) for the withdrawal. Because the customer has never used the e-wallet to deposit, please provide the screenshots that show the full name used to register the e-wallet, email, and e-wallet number for further payment verification when withdrawing money.

I applied for a withdrawal at FXTM on September 30, and they deducted it from their account on October 3, but the money has not reached my account so far. I talked to them several times but it was useless. The epidemic has spread for more than two months and I can't go out. I urgently need funds. But they said... hi...