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Resolved
Severe slippage on September 13
Object
TMGM
Issue
Severe Slippage
Requirement
compensation
Amount
$400(USD)
Time
63day22hour
Mediation Progress
Hong Kong2022-11-17
Resolved
Nemo
NemoAustralia2022-10-18
ReplyTMGM
Dear customer, with respect to your problem, please send the detailed information about account and order by email to the official customer service - mailto:support@tmgm.com, and we will reply as soon as possible after an investigation. Have a good time.
Reply
Hong Kong2022-09-14
Supplemental MaterialsNemo
NemoThis is the k line at that time, and I am wondering how the platform deal with problem with heavy slippage.
Supplemental Materials
Hong Kong2022-09-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-09-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-09-14
Start MediationNemo
NemoSevere slippage on September 13. The first one is from tmgm. The second one is from XM. USDJPY has a serious slippage with 2000 pips
Start Mediation
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