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Resolved
Forex.com platform maliciously modified the spread of XAUUSD, resulting in stop loss and close without stop loss
Object
FOREX.com
Issue
Others
Requirement
compensation
Amount
$26(USD)
Time
44day22hour

Mediation Progress
Hong Kong2022-09-28
Solved after user's confirmation
Agoni87841
United States2022-09-21
Reply
FOREX.com
FOREX.com will not falsify the spreads maliciously. If you have any doubts about it, please try to reach out to your account manager via email, WeChat public account or cellphone.
Reply
Hong Kong2022-08-15
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-08-15
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-08-15
Start Mediation
Agoni87841
Forex.com's floating spread was not as high as 95 in the past. Recently, the gold floating spread is as high as 95, which causes the order to be less than the stop-loss level, but stop-loss. The gold floating spread on other platforms is at most 75. The spread is changed maliciously against the wishes of investors. The third picture is from other platforms. The second picture is Jiasheng The first picture is the order stop loss situation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
