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The platform still tried to shirk its responsibility by sending an email that the position was closed coercively because of an insufficient margin. And they also did not refund the money required. The problem was largely caused by the large spreads provided by FOREX.com. A spread up to 350 exceeds significantly the normal level, and even a potential spread occured in a holiday is beyond the general expanding range too. Thus the large spread equates to that the platform embezzles customer's money maliciously.

From June 17th to 20th, during the holidays and when the market opened, the spread was expanded to an exaggerated large, which was more than 10 times the normal (355 pips), which caused several orders that had been locked in the position to cross the position. The follow-up call to the customer service on the phone did not solve it, but I just called to send an email, and later said that the customer manager called back and did not receive the call, and the matter has not been resolved until now.