Thank you for contacting FXTM. With respect to your problem, can you please send it to the email address at chinese@fxtm.com with the email registered at FXTM. in a bid to ensure an effective investigation in a quick manner, you should provide as much information as possible as below: 1. deposit date and channel; 2. full screenshot of the page of withdrawal available; 3. trading account number; 4. order number; 5. clear problem description; 6. the details of your requirement; 7. the related documents, like screenshot, MT4 platform logs. Our relevant department will deal with the problem as soon as possible once receiving the email.

I still can not deposit money, which is the same problem that I reported before. The correct name is Chai Jutang, and my account is 10550568.

Dear customer, can you please submit the correct name. Thank you for your cooperation.

The problems reported are obviously not resolved, but it can be shown that it has been resolved and 13,400 CNY has been paid.