Please reach out to the customer service at the official website of XM for help.

MT5 67453253 sold 0.2 xau/usd at 11:19 p.m. 26/5/2022 at 1846.48, just finished the order, the price slid back to 1849.70, I was afraid of liquidating my account so I placed a buy order of 0.2 1849.70 to balance the market. This type of slippage happens often and I reported to the platform but they said that it was due to a technical error, so what about my loss, I have suffered so many times and this time made me lose 85 dollars. I hope XM will investigate and clarify to return my benefits, so that I can continue to invest (the market often slips and changes direction)