Thank you for contacting FXTM. In terms of customer's withdrawal problem, is it the withdrawal unavailable or that you can't receive money after withdrawal? According to the system, the customer had two withdrawal applications in the evening of March 16, and the money was transfered from our system on March 17 and 18 respectively to the payment provider. You are advised to contact FXTM online customer service or send email at chinese@fxtm.com about the withdrawal, so that we can help you as soon as possible. If you have any question, please feel free to contact us. Note that FXTM reaches customers only by verified company wechat account, which is easily identified by them. Thanks for your support to FXTM. We hope it's helpful and will offer better service.

The withdrawals of USD 7,500 on March 14, 2022 and USD 4,000 on March 16, 2022 have not been received. FXTM claims that it will take 1-5 working days. Today is the ninth working day, and the account has not been received yet. The customer service and account manager will only say to urge it every day.