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Resolved
The platform arbitrarily withdraw for customer without permission
Object
DBG MARKETS
Issue
Others
Requirement
other
Amount
$500(USD)
Time
1hour

Mediation Progress
Hong Kong2022-01-12
Solved after user's confirmation
XIAOGUO31163
Australia2022-01-12
Reply
DBG MARKETS
After checking, the account with free bonus is used for trading experience, and the required number of trading lots wasn't reached before the deadline. So the account balance was deducted. In addition, the customer didn't deposit. Attached trading history.

Reply
Hong Kong2022-01-12
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2022-01-12
Start Mediation
XIAOGUO31163
Around August 2021, the DBG Market platform hold activities. As long as you open an new account, you will be given $100 for free. I did receive $100 after opening an account, and I also made a profit of $500 in later transactions, but the platform customer service said that it must reach the number of trading lots and the deposit of 100 US dollars to withdraw. I did not make a deposit. After a while, I logged in to the backstage and saw that the profit and the gift of 100 US dollars were withdrawn. It was from the backstage. I consulted my account manager and have not responded yet. Please pay attention to this platform
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
