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Resolved
DBG platform malicious slippage
Object
DBG MARKETS
Issue
Severe Slippage
Requirement
other
Amount
$141(USD)
Time
39day22hour

Mediation Progress
Hong Kong2022-01-26
Resolved
SANJINJIEJIE
Australia2021-12-27
Reply
DBG MARKETS
After checking, the related staff has dealt with the issue by consultation.
Reply
Hong Kong2021-12-17
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-12-17
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-12-17
Start Mediation
SANJINJIEJIE
DBG platform malicious slippage severely. On December 15, 2021, I entered 0.2 US crude oil at point of 69.351, but after entering the position, the point was actually at 70.405. It is ridiculous. It has never been taht point from the morning in Asian market and US market. The slippage was more than 1,000 pips, even the customer service said that this slippage is a normal slippage. I have accounts on several platforms, and these platforms are operating at the same time on the same day. Other platforms do not have this kind of slippage condition at all? Moreover, the liquidity is insufficient that day, so the major platforms should be the same. I just want to ask, is you a fraud platform? Do you specifically hack customers' money?

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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
