They passed the buck instead of accepting the problems, such as laggy one. I do not recommend such a platform without good faith to the forex traders.

Dear customer, first of all, thank you for choosing forex broker XM and supporting us. With respect to the problem of your XM MT4 or MT5 account 80092117, you reported that you couldn't deposit in time in the member area. So we reported to the relevant department at the first time for further investigation, and made the following replies: firstly, we found that you contacted the online page customer service for help about the withdrawal unavailable. And the customer service immediately delivered the information you provided to the backstage for checking, while the customer service and backstage paid the continual attention to your problem and told you to clear browsing history and cookies and try to deposit again as soon as we received the reply. We check that you have deposited successfully. Secondly, please do not repeat depositing in a short time when you get trouble in it. You are advised to provide the screenshot of your problem when reaching out to the online customer service at the first time, so that we can help you by further investigation. At the same time, you are warmly reminded that instead of depositing extra money hurriedly, and you can deposit some spare money into another account under the same name in order to transfer it between accounts in an emergent case. The transfer can be finished in real time with a minimum amount of 5 US dollars. Besides UnionPay, you can use other withdrawal methods, including e-wallet and many more withdrawal channels. And the e-wallet also provides a real time transfer. Finally, we attach an importance to the problem of every customer, and help customers with their issues as soon as possible. If you have any questions, please feel free to contact the official customer service for help. You can visit XM official website https://www.xm-intl.com/cn/, and click into the Online Service in the upper right corner of the page to enjoy the service. XM provides 24 hours online customer service support from Monday to Friday, and is pleased to serve you. Thank you again for your support and understanding. Have a good day.

The customer service did not solve questions. Fraud platform.