I confirmed with their customer service many times in 2019 that the if the account and remark code were correctly entered, the deposit did not arrive in time and caused the loss of the trading account. The platform will definitely compensate me for the loss. Therefore, I can continue to deposit money on the platform with confidence. In the early days of my account, I was banned from the forum after the short-term trader list caused a lot of pound daily losses. I dealt with the position loss orders by myself. On October 8, 2019, I waited for an opportunity to process the lock-up short order and prepared to clear the pound-day short order in my account. I made a deposit as usual, but the money couldn't be reached. I contacted IC's online customer service, and the customer service actively said to help me submit it to the financial staff. A minute later, the customer service told me lightly: Finance is off work, and I will help you tomorrow. I told her that I was very anxious to deal with the account holdings. What should I do if my loss is caused by not having the account now? He said, send an email to apply for compensation! After I sent an email to apply for compensation according to their words, they told me that the risk of the customer's failure to deposit the money is borne by the customer. Jack Li from IC called me on the last day of AFCA intervention and said that the company was only willing to compensate 10,000 US dollars. , The difference between this amount and my actual damage is too large. I cannot accept this figure. He said that he will negotiate with the company again and give me a reply after negotiation. After we finished the conversation, IC directly replied to AFCA that their proposal of 20,000 US dollars in compensation was rejected by me with a bad attitude. I hope Tianyan can intervene in the complaint and help me recover the loss.