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Resolved
Unable to withdraw. Account manager disappeared
Object
USGFX
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$2,628(USD)
Time
66day12hour

Mediation Progress
Hong Kong2021-01-08
Resolved
FX4199054009
Australia2020-12-09
Reply
USGFX
All has been remitted
Reply
Australia2020-11-18
Reply
USGFX
As per investigation, your remittance application is still in the queue for ASIC's previous funds withdrawal, please wait patiently. You can consult your customer service manager to check the withdrawal process. We are deeply sorry for the inconvenience caused. For progress of other applications, you can consult your customer service manager or the customer service on our official website. We hereby inform customers that since the Australian company has entered the liquidation stage after July 8, 2020, all procedures are subject to the BRI receiver in accordance with the liquidation process. Before July 8, 2020, ASIC's old customers can only transfer the transaction authority, while the funds will be taken over and managed by the BRI receiver. To spare a thought for customers and consultants, we allow the transfer of transaction authority. When the USGFX has a balance, it will gradually pay ASIC's old customers and consultants, so as to prevent customers and consultants from losses due to Australian regulatory companies long-lasting liquidation. Indeed, USGFX also processes the withdrawal requests from these old ASIC customers and the payment of advisory salaries one by one on a daily basis. It is different from other forex companies that only allow customers to wait for the original regulatory liquidation. Please give us time to process them one by one, and please also support us and response to us positively because the USGFX, for the sake of customers and consultants, is still working hard to operate. However, there must be a priority order while processing the requests. I do wish our customers could understand this part. But please don’t worry about it, your withdrawal will definitely be arranged for processing. Sorry for the inconvenience, and thank you for your understanding.
Reply
Hong Kong2020-11-04
Supplemental Materials
FX4199054009


The phone of the USGFX Account Manager has been turned off. He did not reply my WeChat messages, nor did he answer my WeChat calls. He has skipped down! No one pays attention to the note, and no one responds to it! As a company, it takes no responsibility, while just blindly cheating and avoiding investors!



Supplemental Materials
Hong Kong2020-11-03
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-11-03
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-11-02
Start Mediation
FX4199054009
I’m a customer of USGFX which gives no access to withdrawal! My father needs money because of heart bypass surgery. But USGFX, without a conscience, keeps shrinking. I wanna know where is your conscience? The account manager disappeared!
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
