Withdrawal application is expected to be processed before the end of February,2021

After the investigation, the withdrawal application is still in process, please wait patiently. The customers can contact their customer service manager to check the withdrawal process. We are deeply sorry for the impact on our customers. Please note that as the Australian company has entered the liquidation stage since July 8, 2020, all procedures are subject to the BRI administrator in accordance with the liquidation process. Before July 8, 2020, old customers' transaction authority was transferred, but the funds were managed by the BRI administrator. The Group is committed to putting customer' priority first, so we provided the service of transaction authority transfer. In order to avoid customer and consultant's financial losses caused by the lengthy liquidation of Australian company, the USG will gradually refund the old customers and pay salary to the consultants if there has sufficient balance. And the USG indeed deals with these problems every day, which is different from other forex companies which only allow customers to stay in the original regulatory liquidation process. This is unprecedented. Please give our group more time to handle them one by one, as well as more support and positive response, because the USG is still working hard to operate the market for the sake of customers and consultants. It's just that all problems are processed in an order. Thanks for the understanding. Please don't worry about it. And sorry for the inconvenience caused.

The customer service gave the same answer every time. The withdrawal hasn’t been to my account since July 29, just $500.