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Resolved
The withdrawal amount isn’t correct
Object
AVATRADE
Issue
Others
Requirement
other
Amount
$150(USD)
Time
30day19hour
Mediation Progress
Hong Kong2020-11-13
Resolved
Jessica39246
Jessica39246Ireland2020-10-14
ReplyAVATRADE
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Hong Kong2020-10-14
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-10-14
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-10-13
Start MediationJessica39246
Jessica39246US$4,034 is converted to ￥26,628.31. They said the international exchange rate and bank exchange rate are not accurate, their exchange rate is accurate. I asked the customer service, the customer service asked me to consult customer service manager while the manger kept shrinking. I deposited ￥35,000 on September 3, losing US$1,107. When I withdrew, I got ￥26,628.31. deducting the loss, over ￥1,000 was stolen by AvaTrade according to normal exchange rate
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