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Resolved
AvaTrade lowered clients’ leverage inexplicably. I couldn’t add or lock the position.
Object
AVATRADE
Issue
Others
Requirement
other
Amount
$2,000(USD)
Time
50day11hour

Mediation Progress
Hong Kong2020-08-11
Resolved
FX4389413756
Ireland2020-06-23
Reply
AVATRADE
It will be temporarily adjusted to 25 times from every Friday evening to next Monday and the gold price to 200 times. In addition, the leverage of the index variety has also increased to 100 times. Leverage adjustments will not affect existing positions, but will only take effect on newly-opened positions. This has been published on the official website and was emailed to you in advance.
Reply
Hong Kong2020-06-22
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-06-22
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-06-22
Start Mediation
FX4389413756

AvaTrade lowered clients’ leverage from 1:200 to 1:25 without notifying on June 22nd. No service dealt with it. I couldn’t close or lock the order in opposite direction. If holding short position, I could do nothing but wait liquidation.


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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
