Because after July 8, 2020, the Australian company has entered the liquidation stage, all procedures are to be handled by the BRI receiver in accordance with the liquidation process. Before July 8, 2020, ASIC's old customers could only transfer the transaction authority, but the funds were taken over and managed by the BRI receiver. USG Group takes the customer and consultant into consideration, so it provides the transfer of transaction authority. When USG Group has a balance, it can gradually make withdrawals for ASIC's old customers and consultants to prevent customers and consultants from facing the lengthy liquidation and financial losses. Indeed, USG Group also implements these ASIC old customers' withdrawals and consultants' salary awards one by one on a daily basis. It is different from other forex brokers that only allows customers to face the original supervision and liquidation. This is unprecedented. Please give our Group time to practice them one by one, and please also give us support and a positive response as USG Group is still working hard to operate the market for the interests of customers and consultants. It's just that there must be a priority order issue in processing the internal work. I really want to ask customers for understanding in this part. But please don’t worry about it, your withdrawal will be arranged for processing. We apologize for the inconvenience caused thereafter.

I applied for withdrawal on September 3, 2020. The application hasn’t been settled till now. I contacted the customer service everyday, the customer service just said under transfer, keep pressing, please be patient.