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Resolved
When I applied for the withdrawal, IC Markets froze my bank card.
Object
IC Markets Global
Issue
Others
Requirement
Withdrawal
Amount
$999(USD)
Time
2day7hour
Mediation Progress
Hong Kong2020-08-14
Solved after user's confirmation
ZHEN``
ZHEN``Australia2020-08-13
ReplyIC Markets Global
I have not received your email. We hope that the customer account can be unfrozen as soon as possible.
Reply
Hong Kong2020-08-12
Supplemental MaterialsZHEN``
ZHEN``It has been confirmed that my bank card has been frozen by justice.
Supplemental Materials
Hong Kong2020-08-12
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-08-12
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-08-12
Start MediationZHEN``
ZHEN``I applied for the withdrawal on 10. But later I found that my bank card was frozen. IC Markets claimed that the police would contact me since my fund was in abnormal status. I inquired the service, which asked me to contact the payment party. My living fee is left in my card.
Start Mediation
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Unable to withdraw
China
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The market price hasn’t reached the stop-loss, while the system closed my position compulsorily.
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