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Resolved
The market price hasn’t reached the stop-loss, while the system closed my position compulsorily.
Object
IC Markets Global
Issue
Severe Slippage
Requirement
other
Amount
$240(USD)
Time
32day6hour
Mediation Progress
Hong Kong2020-09-06
Resolved
GAILVWANGU
GAILVWANGUAustralia2020-08-07
ReplyIC Markets Global
I have called them repeatedly but no one answered.
Reply
Hong Kong2020-08-05
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-08-05
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-08-05
Start MediationGAILVWANGU
GAILVWANGUI went short and set the stop-loss at 950.7.
After the position was established, the price only reached to 939.47, while the system closed my position at 954.48. There wasn’t a 1500-pip spread. The service fended off.
Start Mediation
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