We are sorry to inform you that at the platform time (GMT + 0) April 20, 2020 18:08-18:30, one of our liquidity quotation provide, XTIUSD, saw abnormal conditions and there was a false price on the K line, resulting in delivery orders and some closed orders not executed at real market prices. The profit amount of crude oil orders during the period was the abnormal profit amount generated according to the unreal quotes at that time. Our company will adjust the delivery orders and liquidation orders during the period according to the real market quotation of the trading product XTIUSD. According to the feedback of liquidity quotations, at that time, crude oil XTIUSD had negative quotation, for this situation, our company has adjusted the crude oil order according to the market best price of 0.078 during the period, deducting the quotation due to quotation provider seeing the abnormal profit amount of accounts 6707150 and 6723698. Please log into the trading platform to view. We are very sorry for the inconvenience this incident caused to you and your customers. We will continue to improve ourselves to provide customers with better-quality customer experiences!

AUSFOREX withheld clients’ profits and blamed it on the quotation provider.