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Scorpion91
Within 1 year
Verified

Exposure

This incident occurred on February 12, 2025 First picture, my position sell in XAU 0.07 lot closed automatically Second picture, equity etc after condition in first picture Third, fourth and fifth picture, I closed manual position buy in XAU 0.07 lot Sixth picture, my position in XAU since 2023 until 2024 Why my position closed automatically? Even though the position hedging and look my position XAU until 2023 no problem After the incident, that night I contact CS and send many picture, but the answer was not satisfactory, I have been with HTFX for a long time but there is no problem, please be fair
05-18

Indonesia

Others

Reply from official HTFX

Reply: Dear customer, Regarding the order issue you inquired about, our team has completed the relevant verification and has sent you a detailed reply via email. Please check the email from the HTFX customer service mailbox. We believe that the email above has answered your questions. If you have any other questions or need further assistance, please feel free to contact us anytime via the HTFX customer service mailbox. Thank you for your understanding and cooperation. Wishing you successful trading! HTFX Customer Service Team

Original

回复内容: 尊敬的客户，您好： 关于您所咨询的订单问题，我们的团队已完成相关核查，并通过邮件向您发送了详细回复。请您查收来自 HTFX 客服邮箱的邮件。 我们相信上述邮件已对您的疑问作出解答。如您仍有其他问题或需要进一步协助，欢迎随时通过HTFX客服邮箱与我们联系。 感谢您的理解与配合，祝您交易顺利！ HTFX 客服团队
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HTFX
HTFX Limited
https://www.htfx.co/
2.46
Score
ECN Account Scam Brokers5-10 yearsRegulated in VanuatuRetail Forex LicenseMT4 Full LicenseMT5 Full LicenseGlobal BusinessHigh potential riskOffshore Regulated
2.46
Score

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