Dear user, hello! Thank you for your feedback. Recently, our company has initiated additional identity verification procedures for a small number of customers in the Malaysia region. Currently, the vast majority of customer transactions and withdrawals are normal and have not been affected. For the very few users who need to be verified, our company has sent relevant notifications through the registered email. If you encounter any problems when clicking on the verification link, we recommend trying to change your network environment or using a different browser. Currently, many customers have successfully completed the verification process and account functions have been fully restored. If you still have any questions, please feel free to contact us through the official customer service channel. We will assist you in resolving the issue as soon as possible. Thank you for your understanding and support! CBCX Customer Service Team